Our Prestigious Faculty
We’ve assembled no ordinary group of instructors to teach you the key elements of IP telephony. Rather, the following presenters are all among the most in-demand experts on their topics.
Mary C. Allan
Manager of Telecom Technology
Black & Decker
Mary Allan is Manager of Telecom Technology at Towson, Md.-based Black & Decker, a Fortune 500 global enterprise with more than 200 locations and 95 managed PBX systems serving 25,000 employees worldwide. But more than that, she is Black & Decker’s master of convergence, guaranteeing the company’s telecom and IT staff work cohesively while its voice and data traffic flow seamlessly over the same network infrastructure.
Allan was a TDM-oriented telecom professional before attending night school for four years to earn her master’s degree in information and telecom systems from Johns Hopkins University, in Baltimore. Upon graduation, she worked with Black & Decker’s director of global network services and director of global voice to draft the enterprise’s five-year IPT roadmap. In 2008, that roadmap defines upgrading the world headquarters campus for Black & Decker, as well as 15 locations throughout Europe.
In addition to her training in IPT, Allan also has earned her Avaya Certified Specialist (ACS) designation in Contact Center Management. Allan’s career began as a call-center agent, and throughout her professional history, call centers have always held a special place. With the rise of IPT, Allan has been able to help enhance the Black & Decker contact centers by deploying desktop agent applications, extending call center routing to multiple states, and provide self-service applications that enable customers to access account information 24/7.
Going forward, Allan is working on her Cisco Certified Network Analyst certification, as well as defining the 2009 schedule of IPT upgrades for North and South America, Canada, and Asia…among other things.
Gary Audin
President
Delphi Inc.
Gary Audin, the president of Delphi Inc., in Arlington, Va., has more than 40 years of computer, communications and security experience. He has planned, designed, specified, implemented and operated data, LAN and telephone networks. These have included local area, national and international networks as well as VoIP and IP convergent networks in the U.S., Canada, Europe, Australia and Asia. He has advised domestic and international venture capital and investment bankers in communications, VoIP, and microprocessor technologies.
Audin began his career in the USAF as a decorated R&D officer in military intelligence and data communications. He has worked the last 30 years as an independent communications and security consultant. He is a member of the VoiceCon conference steering committee, founder of the ANSI X.9 committee and a senior member of the IEEE. Audin is a frequent speaker and author. Many of his articles can be found at: www.webtorials.com, www.acuta.org, www.nojitter.com and www.Searchvoip.com.
Dave Hart
CTO
Presidio Networked Solutions
As Chief Technology Officer, Dave Hart oversees technology and strategy for Presidio Networked Solutions, a value-added solutions provider (VASP) with a comprehensive portfolio that comprises unified communications, wireless, security, storage, and network infrastructure solutions. He has nearly 20 years of experience working in the information technology integration industry.
Prior to Presidio, Hart worked at Integrated Solutions, which acquired Networked Information Systems (NIS), and he served at both firms as Chief Technology Officer. He holds a B.S. in Industrial Technology and an M.S. in Manufacturing Engineering from the University of Massachusetts.
Douglas Carolus
Director of Consulting Services and Operations
N’compass
Doug Carolus is the Director of Consulting Solutions and Operations for the independent technology consulting firm, N’compass Solutions, in Minneapolis, Minn. Prior to joining N’compass, Douglas managed PlanNet Consulting’s Communications Technology practice and earlier held technical and sales management positions with AT&T and Lucent Technologies within their enterprise communication systems business units.
With more than 20 years of telecom experience, Mr. Carolus’ focus has been on enterprise-based voice communications technologies supporting complex engagements with clients such as: Best Buy, Broadcom Corp., City of Pasadena, Clark County Govt. in Las Vegas, Nevada, Lockheed Federal Credit Union, Metropolitan Water District of So. Calif., Quest Software, Target Corporation, Tennessee Valley Authority. His professional experience covers a wide range of enterprise communication services and technologies, including IP telephony pricing and software licensing models. He has spoken at numbers industry events, including VoiceCon, ACUTA and IPComm. He is regularly relied upon as an expert source by Voice Report.
Dan York
Best Practices Chair
VoIP Security Alliance (VOIPSA)
Dan York, CISSP, is Director of Emerging Communication Technology reporting to the CTO of Voxeo Corporation focused on analyzing/evaluating emerging technology, participating in industry standards bodies and addressing VoIP security issues. As Best Practices Chair for VOIPSA (the VoIP Security Alliance), he is leading the development and documentation of a concise set of industry-wide best practices for security VoIP systems.
Additionally, Dan is the producer of "Blue Box: The VoIP Security Podcast" where – since October 2005 – each week he and co-host Jonathan Zar discuss VOIP security news and interview people involved in the field.
Prior to joining Voxeo, Dan was Director of IP Technology in Mitel's Office of the CTO focused on emerging technology and VoIP security. As chair of Mitel's Product Security Team, he coordinated the efforts of a cross-functional group to communicate both externally and internally on VoIP security issues, respond to customer inquiries related to security, investigate security vulnerability reports and monitor security standards and trends. Previously, Dan served in Mitel Product Management, bringing multiple products to market including Mitel's secure VoIP Teleworker Solution in 2003.
Before Mitel, Dan was the President and co-founder of the Linux Professional Institute (LPI), today the leading global certification program for Linux professionals, and served on the Board of Directors of Linux International. A dynamic speaker with more than 20 years in information technology, Dan routinely presents at conferences, has authored multiple books and has written numerous articles in print and online. His writing can be found online both at the "Voice of VOIPSA" and also his own weblog, "Disruptive Telephony."